ORDERING AND PAYMENT
As soon as your order leaves our warehouse, you will receive a tracking notification from Bring (Norway) or DHL (Rest of the world).
If you have yet to receive a notification about shipping, the order is probably in the queue to be packed and shipped. Tracking information should be provided by the shipping-company shortly
2. If you have received a tracking number/or shipment message from Bring (Norway) or DHL (International) but you have not had any updates on the tracking link for a while.
Please contact Bring/DHL and refer to the tracking number which they have provided.
Chances are they are more informed about the shipment status than us.
But if DHL recommends you to contact us, please do not hesitate to do so.
In some cases, the order confirmation is filtered out and sorted to your spam/trash folder in your mailbox. So please take a quick peek at any Trash/spam filters in your mail.
If you do not receive an order confirmation and do not have an order number. You can contact us by our contact form, and ask us to send you the order confirmation, please leave your name and the email address you used to place your order.
To keep track of your order history, please create a customer account: All orders made when logged in to your account will be saved to your profile for you to find your order confirmations and receipts.
As we strive to fulfil and ship all orders as quickly as possible, we cannot make any changes in sizes or products in an already confirmed order.
This is because the order might already be on the warehouse workstation and preparing to leave our warehouse. If you misplace an order or a product in your order, please place a new order with the correct items, to secure yourself the products. The misplaced order can be returned following our return policy.
However, if the shipping label is already printed, the package will go out to the address originally provided when you completed your purchase.
To speed up the process of getting the wrongful package back to our warehouse, please contact Bring/DHL and ask them to return the order back to our warehouse.
In the worst-case scenario where the parcel never finds its way to you, it will automatically be returned to our warehouses and processed as a return, after the pick-up period at the pick-up place has expired.
If that is the case, you will get refunded for your purchase when the parcel arrives at our warehouse.
In cases where we cancel an order, it is due to errors in the stock-count at our warehouse, and we have sold you a product that we do not have available anymore.
In most cases, we will try to reimburse you and find a solution with another available size, product or colour.
If your order is cancelled, you will receive an email that confirms the cancellation of your order and the refund will be issued at the same time.
The refund should appear back into your account in 1-7 business days.
SHIPPING & DELIVERY
Delivery time should then be within 2-5 working days after your order is dispatched from our warehouse, depending on your location.
However, in periods of high demand as in our sales period or exclusive releases, shipping and delivery might exceed normal expectations, and we hope you understand.
Sometimes shipments are held up in customs, which delays the delivery of your order.
If you have yet to receive a notification about shipping, the order is probably in the queue to be packed and sent and the tracking information should be provided by the shipping-company shortly.
You can read more about DDP Here
– Delivery at door
– Collect from DHL ServicePoint or Locker
– Leave with a Neighbor, Leasing Office or Security Guard
– Choose Your Delivery Date
– Delivery to an Alternate Address
– Put Your Deliveries on a Vacation Hold
You will not receive any additional customs or tax after you’ve placed your order. *This does not apply to orders placed in Switzerland. You will not be charged with EU-VAT during checkout but will have to pay import-taxes to the carrier for the package to be delivered. Read more about DDP and how it affects your shipment Here
However, DHL might need some help from you (as an importer) to clear the shipment through customs. This is just standard procedure, and DHL will in most cases contact you to process the order
International orders are shipped with DHL Express Worldwide and should arrive in 2-3 days after departure from our warehouse.
Sometimes orders are held up in customs due to processing and clearance.
Often DHL are requiring some information from the importer of the package (You).
So if delivery is delayed due to customs processing, so please contact the import department of your national DHL department.
If you see through your DHL Tracking that the customs processing of the shipment is taking too long, do not hesitate to contact your national DHL Import department and ask them if there is anything you can do to help speed up the process.
RETURNS, EXCHANGES, REFUNDS
For returns of international orders, you must contact us within the 14 days return window and we will let you know how to proceed.
But please try your best to separate the orders within the return parcel and remember to write all separate order numbers in the “order number field” on the return form or use two return forms, so our warehouse receiver easily understands that these are two different orders being returned in one parcel.
Chances are the refund is already processed at our end. The refund must also be processed through the payment provider, which can take 1-3 working days.
Normally we will register, and process all returns at least 2 times a week.
In periods of high demand, return processing can take up to 10 working days for your parcel to reach our warehouse.
If you have paid directly with card/Paypal, we will send the refund directly back to the same account from which the money was drawn from.
If you have chosen “Receive first, Pay later” or invoice payment, it is your responsibility to “freeze” your invoice in Klarna, this will stop your invoice from reaching its due date. If you do not freeze the invoice in Klarna, you run the risk of being charged a “Late payment fee” from Klarna.
We will correct your invoice as soon as we have processed your return, and an updated payment request will be sent from Klarna.